![]() If customer queries are too complex to resolve, chatbots can issue a ticket and direct the customer to a human agent. Source: Haptik 3- Assigning customers to support team You may experience the capabilities of conversational AI technology by requesting a demo from Haptik. Cars24’s initiative cut call center costs by 75%, and the chatbot contributed to 33% of all purchases on Cars24. Haptik, a conversational AI provider, built a chatbot for Cars24, a second-hand car seller, to respond to customer questions, such as the model of the vehicle and other such questions, and lessen the workload on contact centers. For example, if customers frequently call to check the delivery time of their package, it makes sense to let the chatbot handle those questions. 2- Resolving customer queriesĪ chatbot should also complete the end-to-end sale process. Thus, letting chatbots answer the frequently asked questions, for instance, can significantly reduce your call center workload. ![]() Some of these are simple enough, so bots can handle them in most cases. In most businesses, 75% of customer service queries are made up of just a few issues. Chatbot solutions for any industry serving specific business functions Customer serviceĬustomer service chatbots can be used for: 1- Answering frequently asked questions ![]() This article explains how businesses in different industries can use chatbots. While we were writing about major chatbot failures and discussing the top chatbots on the market, we started noticing and, therefore, documenting the areas where chatbots add value to businesses. ![]()
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